Consignor FAQs
Anyone can consign their items and everyone is welcome! Consigning items with Rhea Lana’s offers you the ability earn more than what a consignment store can offer, it’s less work than conducting your own garage sale and a hassle/haggle free way from selling items online.
It’s easy! Simply register to consign on our website. Be sure to thoroughly read the Acceptable Items, Merchandise Prep, and Pricing Guide tabs.
Consignors earn 60 - 70% of their sales.
The consignor fee is automatically deducted from your proceeds.
Consignors enjoy the experience when they allow themselves enough time to get all their items prepared and entered without feeling rushed. Organizing your items by gender and size will allow for easy entering and a quick drop off. Using our Voice Entry feature is a HUGE time saver for consignors as it allows you to enter 100 items in just 30 minutes. Consider printing your barcode labels at home to expedite consignor drop off.
Please visit our Consignor Schedule to view the consignor deadline.
Wal-Mart, office supply stores, and the Rhea Lana store
You will drop your items off at the event location during the designated Drop Off days/times.
We recommend pricing your items at 25-30%. Our Pricing Guide goes into more detail.
Yes, the Consignor ID you received when you registered is yours to use in each sale! The only time you would need to register for a new consignor ID is if you 1) have exceeded the item entry limit for your current ID and would like to sell more items, or 2) would like to participate with another Rhea Lana's franchise.
We require plastic hangers for all items. We care about your items and plastic hangers ensure your items are protected and look great on the rack. Retail plastic hangers are acceptable!
Your hangers stay on the items and go home with the shopper. However, any items you purchase will include the hanger. If this is your first time consigning we suggest marking your items 25-50 cents higher to help re-coop your initial investment.
You’ll need to bundle items to reach the required minimum.
We typically recommend to allow one hour per one hundred items for Consignor Drop Off.
The Voice Item Entry allows you to enter your items by voice description with a mobile device. It’s a game changer for consignors as they can enter 100 items in as little as 30 minutes.
Yes! Our consignors can watch their sales live from the website or the Rhea Lana App.
Yes, you may bring one guest with you.
It’s much less work than conducting your own garage sale and certainly safer and much easier than meeting strangers and selling items one at a time online.
We frequently sell 95% of our baby equipment, furniture, and toys! This includes outdoor toys! They are in high demand and you can earn top dollar for them at Rhea Lana’s!
We encourage you to write the number that corresponds with your item entry on the tag. This will help you keep your items in order during the consignor process. There is no need to write any other information on the tag.
We require all items either come assembled or are assembled at consignor drop off.
The inventory sheet is printable once you click ‘Finish Batch’, it is a print out of each item you’ve entered into the event and is required at consignor drop off in order for us to guarantee your items.
No, we will have everything neatly sorted for you by your consignor number.
If you are unable to pick up your own items you are allowed to notify us with whom has permission to pick up on your behalf. Please note, our guarantee is void for items when anyone other than the consignor picks up unsold items. Any items left past the designated pick up time will be given to donations as we are unable to hold any items in our rented space.
Our donated items go to local foster families and non-profit organizations in the community.
Consignor Check In/Drop Off is where you bring your consigned items to the store, we inspect them for quality and then you put them out on the sales floor. We will be requiring Consignors to sign up for an appointment during our check-in days. You can sign up for anything that requires an appointment on our consignor links tab. Sign Ups Coming soon! We will REQUIRE all items to be labeled with the string tags AND the barcode label stickers prior to Consignors arriving at their appointment. We will have free barcode label pick-up days and we do offer barcode mailing (for a small postage fee). We will check all items for quality and Consignors will put items out on the sales floor.
Consignors always set their own prices and receive 60%. There is a $12.00 Consignor Fee Per Consignor ID that is taken out of the 60% check Consignors receive at the end of the sale.
Consignors can earn up to 70% by referring new Consignors via our "Tell More Sell More" referral program.
This is a Consigning option where Consignors drive up, fill out paperwork in their vehicle, an employee unload items and RL employees will put them out on the sales floor. We REQUIRE ALL items be marked for donation or we will not accept them during drop & go. This means all unsold items will be donated to our charity partners at the end of the sale. There is NO GAURANTEE OPTION FOR DROP & GO!!! ITEMS LEFT AT THE END OF SALE WILL BE FOR DONATION ONLY! We will REQUIRE all items to be labeled with the string tags AND the barcode label stickers prior to Consignors arriving at their appointment. We will have free barcode label pick-up days and we do offer barcode mailing (for a small fee). If you choose not to pick up your check at the conclusion of the sale, we will mail it to you free of charge.
There is not a limit to the number of TOTAL items that a consignor can enter, however, there is a BATCH LIMIT of 200 items so if you would like to enter more items, you will need to start a new consignor number. There is a consignor fee per consignor ID. There will be a maximum number of items accepted into the database for the event (due to space constraints). The earlier you are able to enter your items, the better! We will have to close the system when we reach capacity.
As always, we encourage you to bring your best items so that you sell a high percentage of your things. A consignor who brings 75 great items will do better than a consignor who brings 100 items that are poor quality and marked too high.
- Recalled Items.
- Out-of-date clothing - It will not sell!
- Any item that is stained, torn, smells of smoke or extremely worn.
- Items with missing buttons, broken zippers or lost parts.
- Battery operated toys without batteries.
- Baby equipment that is not clean or has been recalled.
- Bags of loose toys unless theme oriented (i.e. bags of all army toys, all McDonald toys, Barbie toys all cars and trucks, etc.)
- VHS movies
- Knick knacks
- extra large blankets
- used Breast pumps
- Any underwear that is not brand new in sealed packaging
-plush that is not licensed or battery operated.
prom or formal wear
WE DO NOT ACCEPT CRIB MATTRESSES OR BUMPERS. Please see more information below regarding cribs and crib accessories.
*Car Seats must be manufactured within 5 years, Free of accidents and cannot be recalled. We will be checking all car seats for these requirements. You will be required to sign a car seat waiver.
p>We love baby gear, toys, books, maternity items, movies, etc! Car Seats MUST BE VERY CLEAN and within 5 years! If the seat has stains, food, dirt, etc., we will not accept it.
All clothes and shoes need to be Spring attire only. All clothing must be seasonally appropriate, less than 2-3 years old, and freshly washed (please make sure clothing is free of pet hair as well).
>We will accept shorts, Jeans, t-shirts, bathing suits , spring coats, summer dresses. holiday wear appropriate for summer (4th of July) any type of shoe except winter boots and winter type shoes. Clothing needs to be clean and odor-free. If items have been in long-term storage, please go through them and make sure they are current and clean. No stains, holes, or excessive wear.
If you have outfits, please fold them together so your VIP Processor will know what goes together. Any items that require batteries to work must have working batteries and items must have all parts. .
We accept all gently used children's items (toys, clothes, equipment, shoes, etc) in great condition. We WILL accept maternity clothing and diaper bags and woman's purses (bring only your BEST). We will accept infant receiving and swaddle blankets and children's blankets. Please hang all blankets on large hangers, folded over the base, and pinned. We WILL accept BATTERY-powered items such as learning bears or FurReal friends and similar items. Please LIMIT infant rattles, plush toys, and lovies to items that are easily washed and package them in plastic bags.
*Please see the merchandise prep and acceptable items tab for more details!!!
Consignors shop EARLY during our pre-sale! Consignors who choose "discount ALL" and "donate ALL" are who we call "ALL STARS". Our ALL STAR Consignors get a GOLD SHOPPING TICKET and shop earlier than all other Consignors! It's worth it to be an ALL-STAR!
Please no children under 12 for presale it can be very busy and care about the safety of everyone. If you must bring small children on public days They must be in a stroller, shopping cart or wearing an infant safely and as much as possible. CHILDREN FOUND UNATTENDED IN THE STORE WITHOUT THERE PARENT CLOSE BY, WE WILL ASK YOU TO LEAVE!! CHILDREN MUST REMAIN WITH PARENTS AT ALL TIMES. CHILDREN MUST STAY OFF OF ALL TOYS. CHILDREN RIDING ON TOYS YOU WILL BE ASKED TO LEAVE. We are parents too and understand but safety for you and your family is our main priority!
We guarantee Consignor items. If an item is lost or stolen we will pay you for it just as if it sold. We are organized and careful with your things and we take care of your things like they are our own. LOSS is very low at Rhea Lana's. You can trust us and our careful barcoding system with your items. If your item has several parts, please attach them securely to the hanger and to each other. If one piece is missing, we will only pay for that one piece, not the entire item. Please be sure to enter specific item descriptions into our database for a guarantee of items.
You can print your labels at home, have them mailed to you for a small postage fee or pick them up from us and put them on at home! To print your labels at home you MUST have a color printer and follow the directions given. You will need labels that are the right size. In order for your items to be guaranteed, you MUST bring them to us in order and have your printed inventory sheet(s) for every batch.
If it meets our "excellence quality" standards, then group it together with one or two more like items. Pin them together on a hanger, or group them in a Ziploc bag and put one price for the entire group.
Because of our high regard for the safety of children and in light of the recent ruling by the CPSC, Rhea Lana's Inc. will NOT accept any cribs manufactured before Dec 31, 2010. For cribs manufactured between Dec 31, 2010, and June 28, 2011, we can accept them if they have a certificate of compliance and have not been recalled.
For cribs manufactured after June 28, 2011, we can accept them if they have not been recalled.
WE DO NOT ACCEPT CRIB MATTRESSES OR BUMPERS.
We are able to accept children's, infants', and playroom furniture. This includes newer cribs, nursery furniture, changing tables, children's beds, playroom tables, and chairs, rocking and nursing chairs, dressers, and bookcases. Any questionable non-child-related furniture MUST be pre-approved by jessicanelson@rhealana.com before entering into the system. No TVs, electronics, knick-knacks, or non-child-related room accessories, please!
If you are on Facebook, you can join our Consignor Club! It's on our Facebook page under the "groups" section.
https://www.facebook.com/groups/664535700687271
You can sign up for your Schaumburg Consignor ID on our website!
http://schaumburg.rhealana.com/consignwithus.asp
